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Resolved

Fernand is unavailable

Nov 2, 2026 at 3:27pm UTC
Affected services
app.getfernand.com
API
Support widget

Resolved
Nov 2, 2026 at 4:16pm UTC

Everything is back online. We experienced a major spike in WebSocket connections, which we’ve now mitigated.

We’re sorry for the disruption. We’re continuing to monitor things to make sure everything stays stable, but you can consider this the all clear ✅

Updated
Nov 2, 2026 at 4:03pm UTC

We have pushed a temporary fix and seeing improving performance. We are continuing to investigate the root cause, and will provide an update in 30 minutes.

Created
Nov 2, 2026 at 3:27pm UTC

We're currently investigating an incident with Fernand. The app and API are unresponsive, but message ingestion is preserved.