We've definitely identified the issue. The service is back to normal and we will issue an update next week to better avoid this in the future.

The chat widget is working for almost all our users excepted a few and we are working toward fixing it for everyone.

We've identified the issue and are working toward a solution.

The API is now working as normal but the widget chat is still having troubles.

We are currently experiencing issues caused by a massive spike of connections to our chat widget, impacting our global service.

We paused the chat widget until we sort the issue properly.

We'll update this status page to let you know about this outage and we'll issue a full post-mortem once everything is completely solved.